Thank you for shopping with izaze . At izaze , our goal is customer satisfaction. We apologize if you are not completely satisfied with your purchase, but rest assured that you can easily return or refund. Please feel free to contact us via email at ( our email ) We will do our best to meet your needs.
Preconditions for return and exchange The
customer has the right to request a return within 14 days of receipt of the product.
Customers are charged a maximum of one shipping fee (excluding returns); returns are billed to consumers, whether unrestocked or restocked.
14-day guarantee:
Thank you for shopping at IZAZE.com Online purchases through izaze.com (excluding underwear, swimwear, bags and accessories and final sales) are eligible for return or exchange within 14 days of delivery date.
Return shipping costs are borne by the customer.
All returned/exchanged items must be returned undamaged, undamaged, unwashed, and with all original labels attached to the original packaging. Otherwise, the buyer will be responsible for all costs incurred and no refund will be given.
As long as there is stock, you are welcome to exchange or refund. We do not accept returned items sent directly back without prior notice to us. No address on the package is approved as a return address. Returned packages without a customer service representative authorized return address will not be refunded or exchanged. We do not offer Freight Collect (FTC) service for returned packages. We do not accept cash on delivery returns. Returns will be rejected if shipped.
Return process:
Return shipping costs are borne by the customer.
We do not accept returned items that are directly returned without prior notice to us.
Step 1: Please email our customer service representative
requesting an exchange/return.
Step 2: Upon receipt of your exchange/return request email, our customer service representative will email exchange/return instructions back to you. Please follow the instructions to process exchanges/returns.
Step 3: You will receive your refund within a week or process an exchange order after we receive your package. We will email you once your refund or exchange has been processed. FYI: If your original payment method is a credit card, it will take longer (maybe 1 to 2 weeks depending on which CC company) to process the refund from the bank.
There is 25% restocking fees and if you DISPUTE the charges with your CC company there is 25 dollar fees which to be paid by the customer.
Cancellation Policy
If you contact us within 24 hours and the order is not shipped before replying to the email, you can cancel the order. You should submit a help ticket via email:
( our email ) once you decide to cancel your order.
For orders cancelled after 24 hours of purchase but not yet shipped, we will provide a partial refund after a 15% cancellation fee. We will process your refund within one week of receiving your return package. FYI: If your original payment method is a credit card, it will take longer (maybe 1 to 2 weeks depending on which CC company) to process the refund from the bank.
We will not accept order cancellation requests if the order has shipped.
contact us
If you have other questions, please contact our customer service at
More About Refunds
Izaze Services connect people around the world, both online and offline, to make, sell, wholesale, and buy products. Here’s a handy guide to help you understand the specific rules that are relevant for you, depending on how you use the Services:
Our House Rules for Everyone. If you use any of our Services, you agree to these Terms, our Privacy Policy.
How refunds work
If IZAZE determines that the item you received doesn’t match the item that was listed, the seller is responsible to make that choice
the cost of the item; the original shipping cost; and the return shipping cost if needed In some cases, IZAZE may issue the refund on the seller’s behalf if needed
Refunds processed by IZAZE must take place within 30 days of the date of the transaction. After 30 days have passed, IZAZE is unable to support a refund for your order.
What if I paid through PayPal?
Depending on your seller’s shop location and payment settings of their IZAZE shop, your payment may not have been processed through IZAZE Payments but was processed through Standalone PayPal. If that is the case you may need to open a dispute with PayPal within 30 days of the purchase date to request a refund. For more information about the process, contact PayPal directly.
Third-party payment processors may have different policies. Please review the policies of the payment processor you used.
What if I disputed a charge or filed a chargeback?
If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller is responsible to issue the buyer refund after the issue is resolved between the buyer and seller. This is because only one method of credit can be issued.
Contact the financial institution where the dispute was filed for further information about credit. Financial institutions include banks, card companies, and PayPal, and usually pertain to the original payment method.
Introduction of listing-level return policies:
Sellers can now set return policies across their individual listings rather than one shop-wide return policy.
Â
Update to Bank Verification for US Sellers:
Sellers with bank accounts located in the US are now required to verify their bank account with Plaid while opening a shop or any time you update your bank details.
