IZAZE is the global marketplace for unique and creative goods. It’s home to a universe of special, extraordinary items, from unique handcrafted pieces to vintage treasures.
In a time of increasing automation, it’s our mission to keep human connection at the heart of commerce. That’s why we built a place where creativity lives and thrives because it’s powered by people. We help our community of sellers turn their ideas into successful businesses. Our platform connects them with millions of buyers looking for an alternative—something special with a human touch, for those moments in life that deserve imagination.
As a company, we strive to lead with our guiding principles and to help spread ideas of sustainability and responsibility whose impact can reach far beyond our own business.
Is IZAZE Secure
We provide the technology behind the IZAZE marketplace, helping buyers and sellers connect and exchange on IZAZE. Keeping those connections safe, fun and secure is our priority, and we’re always here to help.
How refunds work
If IZAZE determines that the item you received doesn’t match the item that was listed, the seller is responsible to make that choice
the cost of the item; the original shipping cost; and the return shipping cost if needed In some cases, IZAZE may issue the refund on the seller’s behalf if needed
Refunds processed by izaze must take place within 30 days of the date of the transaction. After 30 days have passed, izaze is unable to support a refund for your order.
What if I paid through PayPal?
Depending on your seller’s shop location and payment settings of their IZAZE shop, your payment may not have been processed through IZAZE Payments, but was processed through Standalone PayPal. If that is the case you may need to open a dispute with PayPal within 30 days of the purchase date to request a refund. For more information about the process, contact PayPal directly.
Third- party payment processors may have different policies. Please review the policies of the payment processor you used.
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What if I disputed a charge or filed a chargeback?
If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the sellers responsible to issue the buyer refund after the issue is resolved between the buyer and seller . This is because only one method of credit can be issued.
Contact the financial institution where the dispute was filed for further information about a credit. Financial institutions include banks, card companies, and PayPal, and usually pertain to the original payment method.
Introduction of listing-level return policies
Sellers can now set return policies across their individual listings rather than one shop-wide return policy.
Update to Bank Verification for US Sellers
Sellers with bank accounts located in the US are now required to verify their bank account with Plaid while opening a shop or any time you update your bank details.
